Refund policy

RETURN AND REFUND POLICY

30-day returns

You have 30 days from the day you receive your order to request a return.

To be eligible, items must be unused, unworn and unwashed, in the same condition you received them, with all original tags and packaging. Proof of purchase is required.

How to start a return

Email info@gritstock.lt with your order number and the reason for return. We'll reply within 1 business day with return instructions and the correct return address. Items sent back without requesting a return first cannot be accepted.

Returns from the United States

US customers return to our US address — no international shipping, no customs paperwork:

Marius Karužas / Gritstock MB
8801 S. 78th Ave.,
Suite A1852131
Bridgeview, IL
60455 (708) 907-3001

Please request a return by email first so we can log it against your order.

Return shipping costs

• Faulty, damaged, or incorrect items: we cover return shipping in full, or send a replacement — your choice.
• Change of mind: the customer pays return shipping to the address above. 

Refunds

Once your return arrives and is inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a further 5–10 business days to appear on your statement.

Original shipping charges are non-refundable except where the item was faulty, damaged or sent in error.

Duties and import taxes

US orders ship DDP (Delivered Duty Paid) — duties and import taxes are paid by us and included at checkout. Where an order is returned, paid duties are not refundable to Gritstock and are therefore not included in the refund.

EU customers — right of withdrawal

Customers in the European Union may withdraw from the purchase within 14 days of receipt without giving a reason, in line with EU consumer law. This right is in addition to, and does not limit, the 30-day return policy above. To exercise it, contact info@gritstock.lt or use our withdrawal form.

Non-returnable items

For hygiene reasons, we cannot accept returns on underwear, socks, or face coverings once opened. Gift cards and clearance items marked "final sale" are non-returnable.

Damaged or wrong items

Inspect your order on arrival. If anything is damaged, defective or incorrect, contact us within 7 days with photographs and we'll make it right — replacement or full refund, including all shipping costs.